Table of contents
Support
Parks on the Air has a volunteer-staffed support desk available 7 days a week to answer your technical and non-technical questions. Simply send an email to help@parksontheair.com to:
- Receive support for your POTA account and login
- Receive support for using the https://pota.app website
- Get help with corrections/removal of previously submitted logs
- Submit bug reports for the website
- Submit enhancement requests for the website
- File a concern about a potential rules violation
Common Support Items
-
Parks on the Air does not provide browser specific support, however our websites (parksontheair.com, pota.app, and docs.pota.app) should all work fine on Chrome (and chrome/chromium-based browsers), Safari, Firefox, and versions of Edge released since January 15th, 2020. Internet Explorer is no longer supported by Microsoft.
-
Many user issues are solved by restarting their browser or clearing their browser’s cookies or cache, so please take those steps before submitting a ticket with an issue related to the website. Whenever possible, include specific error codes or screenshots in your submitted tickets.
-
If you have just signed up for Parks on the Air, it can take up to 48 hours for contacts made before registering to start appearing for stats and awards.